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Creame has implemented a strict non-spam policy. We never send messages or make calls that are not previously approved by the recipient. From here, we leave you with the legal blablabla that we are obliged to put.

General conditions of the site

This document establishes the General Conditions of Access and Use of the website crea.me (hereinafter referred to as Conditions), owned by Slurp & Cream S.L. (from now on Creame), with CIF B45790458 and registered office at Calle Cabañeros 10, 45111 Cobisa, Toledo, is registered in the Commercial Registry of Toledo, on December 14, 2012, volume 1557, sheet 1, entry 1 with page TO-34548. Access and/or use of the Creame website by users is conditional upon prior reading and full, express and unreserved acceptance of these Conditions in force at the time of access. If users do not agree with these Conditions, they must refrain from using this portal and from operating through it. The user is fully aware that the mere navigation of this website, as well as the use of its services, implies the acceptance of these Conditions.

1. Contractual information and documentation. Acceptance of the contract

These General Conditions as well as the General Contracting Conditions of the different services made available to the user on the Crea.me website are permanently displayed on the Crea.me website (hereinafter referred to as the “Website”). All users may file and print them and are therefore previously informed of the conditions of access and use of the site, and of the contracting conditions under which the different services will be provided.

By registering through the form provided on the Website, users expressly accept – by clicking on “I read and accept the Conditions” – before sending their data, these General Conditions and the Privacy Policy of crea.me. The user declares to be of legal age, to have sufficient capacity to contract and to have read, understood and accepted these Conditions.

Any request for information, or claim that may be considered pertinent, may be made to the Customer Service Department at the addresses identified in this clause. The Service will acknowledge receipt of the claim submitted by sending the relevant receipt to the e-mail address that must be provided to the Customer Service Department in order to process the claim. After receiving a request or complaint by any of the means indicated in the previous paragraph, Creame will analyse the case raised by the user and will provide a response as soon as possible, which in any case will not exceed fifteen (15) calendar days from the day following that on which Creame receives the request or complaint.

2. Object

The Creame website has been created to present the company’s services and thus facilitate access by users to all information on the characteristics of these services, on the Creame entity itself and on other complementary information that Creame includes directly or through the corresponding links.

3. Conditions of Access and Use

The use of the website crea.me does not require the user to register. It will only be necessary to contract services, by introducing certain data in a contact form where the present General Conditions are reiterated. The conditions of access and use of the Creame website are strictly governed by current legislation and by the principle of good faith, and the user undertakes to make good use of the website. All acts that violate the law, rights or interests of third parties, the right to privacy and honour, data protection, intellectual property and, in short, any action that may constitute unlawful conduct, are prohibited. Expressly and without limitation, Creame prohibits:

Carrying out actions that may produce on the website, or through it by any means, any type of damage to Creame’s systems or to third parties.
To carry out without due authorization any type of advertising or commercial information directly or covertly, sending unsolicited mass mailings (“spamming”) or sending large messages in order to block network servers (“mail bombing”).

Using programs designed to cause problems or attacks on the network. Attempting to test the security of servers by making any type of entry or action that is not strictly necessary for the user’s enjoyment of the service.
Creame may, at any time, interrupt access to its website if it detects a use contrary to the law, good faith or these General Conditions.

4. Contents

The contents included on the Creame website have been prepared and included by the Creame entity itself using internal and external sources, in such a way that Creame is only responsible for the contents prepared internally.

In addition, through the Creame website, products and services are made available to the user, both from Creame and from third parties, which are intended to be marketed and which will be subject to the General and Specific Conditions of each of them. Creame does not guarantee the truthfulness, accuracy or timeliness of the content relating to the services offered by third parties and is expressly exempt from any liability for damages that may arise from the lack or errors in the characteristics of the services that these third parties may offer.

Users who wish to establish a hyperlink on their website to the Creame website will not make illegal use or use contrary to good faith of the information, services or products made available on the aforementioned website. Specifically, the user who introduces a hyperlink or link undertakes to:

Not to destroy, damage or alter in any way the contents, services or products made available to the user on the Creame website.
Not to include on their own website the brand, trade name or any other distinctive sign belonging to Creame without prior authorisation from the entity.
The existence of hyperlinks on other websites that allow access to the Creame portal will not in any case imply the existence of commercial or mercantile relations with the owner of the website where the hyperlink is established, nor the acceptance by Creame of its contents or services.

5. Personal Data Protection

The data protection regime applicable to the data processed by Creame is regulated in the Privacy Policy and the General Contracting Conditions of the Service in question. Access and/or use of the website by users of the crea.me website (hereinafter referred to as users) necessarily implies acceptance of these legal texts, consenting to the processing of data in the terms described in both texts.

Creame treats the data in a lawful, loyal and transparent manner. It only processes data that is adequate, relevant and limited to what is necessary in relation to the determined, explicit and legitimate purposes for which it is obtained, and does not process it for purposes that are incompatible with those.

Users are responsible for the truthfulness and timeliness of the data they provide to Creame, and the data provided by them is considered accurate and current.

Creame informs that both the personal data provided by users upon registration and those provided to contract any of the services offered at crea.me or to resolve any incident that is communicated by any of the available means of contact (telephone, chat or e-mail), will be incorporated into Creame’s systems and will be treated in accordance with and for the periods of time defined in the Privacy Policy and the General Conditions of Contracting of the service.

To access and/or browse the creame.me website it is not necessary to provide any data. The obligatory nature of the response to the questions posed, or of the data requested through the website, is indicated by the addition of an asterisk (*) after the question or form field. If the required data is not provided, it will not be possible to provide the requested service or functionality.

Users must refrain from providing personal data of other interested parties, unless they have the relevant authorisation, according to which said interested parties will have been previously and duly informed about the content of this Privacy Policy and, specifically, that they consent to their data being provided to Creame to be processed in accordance with the corresponding purposes. In any case, Creame will cancel the registered data as soon as they are no longer necessary or relevant for the purpose for which they were collected, and may keep them -duly blocked- during the time in which some type of responsibility may be required as a result of a legal relationship or obligation or the execution of a contract or the application of pre-contractual measures requested by the interested party.

Creame does not transfer data to third parties, unless a Law or a Community regulation provides otherwise, or if it is necessary for the provision of the contracted service. In this case, it only communicates those data that are essential to manage the request of the users and to provide the contracted services, so that the cession responds to the free and legitimate acceptance of a legal relationship existing between the interested parties and Creame, whose development, compliance and control necessarily imply the connection of the data and which includes the necessary transmission of the same.

The interested parties may exercise their rights, and revoke the consent given if necessary for the processing of their data, in the terms described in the Privacy Policy.

For our policy on the installation and management of data storage and retrieval devices on terminal equipment, please see our Cookies Policy.

The conditions for access and processing of data by Creame in its capacity as data processor are regulated in the General Terms and Conditions of the corresponding services.

6. Creame’s Responsibility

Creame will not be responsible for errors, delays in access, system delays or any anomaly that may arise in relation to general problems in the Internet network, causes of fortuitous event or force majeure or any other totally unforeseeable contingency and therefore alien to the good faith of the company. Creame is committed to trying to solve these incidents by putting all the means at its disposal and offering all the necessary support to the user in order to solve the incidents as quickly and satisfactorily as possible. Likewise, Creame will not be responsible for any failures that may occur in communications, deletion or incomplete transitions due to these causes, in such a way that it does not guarantee that the website will be operational at all times when this is due to issues that are not attributable to Creame or that it cannot resolve with the means at its disposal. The user exempts Creame from all responsibility if any of these causes start to occur.

Creame will not be responsible in any case for errors or damage caused by the inefficient and bad faith use of the website by the user. Nor will Creame be responsible for the greater or lesser consequences of the lack of communication between Creame and the contracting party when this is attributable to the non-functioning of the e-mail provided or the falsification of the data provided by the contracting party in his or her user registration at crea.me.

Creame assumes the responsibilities that may arise from the provision of the services it offers within the limits and as specified in the various General Contracting Conditions of the services made available to the user.

7. User Responsibility

Access to our website is at the user’s own exclusive responsibility, who will be liable in all cases for any damages he/she may cause to third parties or to Creame. The user assumes all responsibility derived from the use of the Website, being solely responsible for any direct or indirect effect on the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by the Website, the user being obliged to hold Creame harmless for any claims derived, directly or indirectly, from such events.

Non-compliance with these Conditions, as well as the development of any illicit activity or contrary to Creame’s Terms of Business, may result in the loss of user status and, therefore, access to the Control Panel. In the event of loss of user status, Creame will communicate this fact to the affected user so that he or she may proceed with the migration or transfer of active services to other providers within the time period indicated for this purpose. Once this period of time has passed, the affected services will be cancelled in the terms described in the General Contracting Conditions of the corresponding service.

7.1. GOOD USE OF SERVICE

The user is obliged to make good use of the service and therefore not to use it in bad faith for any practice that is prohibited by law or rejected by commercial uses. Creame is empowered by these General Conditions, from the moment it has reliable knowledge of any illegal action or use by the user in general, to bring these circumstances to the attention of the competent authorities and to terminate the user’s access to the website or to Creame’s Services. The user will be solely responsible for any claim or legal action, judicial or extrajudicial, initiated by third parties directly affected by the user before the Courts or other bodies, with the latter assuming all expenses, costs and indemnities that, if applicable, may be assumed by Creame if the claim is directed against it. Furthermore, Creame will collaborate and notify the competent authority of these incidents at the time when it has reliable knowledge that the damage caused constitutes any type of illicit activity, especially in the area of content introduced by the user that may infringe the rights or legitimate interests of Creame or third parties.

7.2. RELIABLE KNOWLEDGE

If Creame receives any type of communication from a third party regarding the alleged illegality of any content or activity carried out by a user of Creame’s services, and provided that this communication is received in such a way that the communicator is correctly identified, it will proceed to inform the user and, if the activity is manifestly illicit, it will proceed to block the service in question. For this activity to be manifestly illegal, this illegality must be unequivocal for anyone accessing the content. In specific cases, such as copyright or slander, Creame cannot decide whether or not the user has the right to display the content or whether it constitutes slander or libel, and only the competent authority can reliably indicate this illegality and, therefore, order the service to be stopped.

7.3. GUARD AND CUSTODY OF ACCESS CODES

The user will be responsible for the security and confidentiality of all the passwords with which he accesses his private area, and must keep them in a safe place in order to prevent access to unauthorized third parties.

7.4. REQUIRED DILIGENCE

The user is responsible for carrying out all actions required with due diligence. In particular, the user must be diligent with regard to the updating and veracity of his or her data, especially the email address indicated on the user registration form as the main means of contacting Creame.

8. Communications

Believe me and the user agree to communicate and notify each other of all incidents that occur during the validity of the various services that may be contracted, preferably and prior to any other means of communication, by email. The Creame email address for these communications will be hola@crea.me and the user’s email address will be the one provided on the Creame user registration form at crea.me, or otherwise the one used to contact Creame. The user agrees to have this email address operational and to modify it from his private area if necessary to continue receiving communications. In any case, if any urgent problem or failure in the previous communication should occur, communications will be made by telephone, fax, mail, courier or any other appropriate system for the purpose being pursued. However, the preferred method of communication is by email, and Creame is exempt from any liability that may arise from the lack of consultation or error in the email provided by the user. Each of the parties will be responsible for the safekeeping and custody of the copies of the communications that are made.

9. Copyright and Trademark

All rights reserved. In addition, the Creame website – including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics – is the property of Creame, or where appropriate is licensed or expressly authorised by the authors/owners to use the content it displays. All the contents of the website are fully protected by copyright, and any reproduction, communication, distribution or transformation of the aforementioned protected elements is expressly forbidden, except with the express consent of Creame.

Both graphic and written materials sent by users through the means made available to them on the website are the property of the user who, by sending them, affirms his or her legitimate authorship and assigns the rights of reproduction and distribution to Creame.

10. Jurisdiction and Applicable Law

These General Conditions are governed by Spanish law. Specifically, they are subject to the following rules: Law 7/1988 of 13 April, on General Contracting Conditions; Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws; Organic Law 15/1999 of 13 December, on the Protection of Personal Data; Law 7/1996 of 15 January on the Regulation of Retail Trade; Law 34/2002 of 11 July on Information Society Services and Electronic Commerce; Law 16/2009 of 13 November on payment services; as well as any other regulation that develops or modifies them.

For the resolution of any controversy or conflict arising from these General Conditions, the Courts and Tribunals of Toledo will be competent, expressly waiving the contracting person to any other jurisdiction that may correspond.
11. Others
In the event that any clause of this document is declared null and void, the remaining clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. This contract is made only in Spanish. Creame may not exercise any of the rights and powers conferred by this document, which shall in no way imply the waiver of such rights and powers, unless expressly acknowledged by Creame. These General Conditions are registered in the General Registry of Contracting Conditions to provide transparency and security to the entire process.

Privacy Policy

This Privacy Policy applies when you use or contract the services of Creame (Slurp & Cream SL) and when you contact us using the means we make available (telephone, chat, email and social networks), and through it, we inform you about the data we collect and what we use them for.

Creame treats the data in a legal, loyal and transparent way. It only processes data that is adequate, relevant and fit for the purposes determined, explicit and legitimate for which it is collected.

This Policy is permanently accessible through the link provided on the website, called “Data Protection”, and can be updated at any time, either as a result of a regulatory change or by changing the configuration of services or type of business developed. Modifications that imply changes in the provision of the contracted service, or require the consent of the interested parties, will be communicated with fifteen calendar days’ notice so that the interested parties can express their opposition to the treatment of their data according to the change described, or so that clients can adopt the measures they consider appropriate in relation to the communicated modification. If after the period of time provided the user accesses his services again or does not communicate his opposition, it will be understood that the new conditions have been accepted.

Who is the responsible?

Slurp & Cream SL – CIF B45790458

Postal address: Alonso de Covarrubias 22, 28806 Alcalá de Henares – Madrid – Spain

Telephone: +34 915 279 402

E-mail: hola@crea.me

Who is the controller?

To access and/or browse the website crea.me it is not necessary to provide any data. The obligatory nature of the answer to the questions posed, or the data requested through the website, is indicated by the addition of an asterisk (*) after the question or form field. If the required data is not provided, it will not be possible to provide the requested service or functionality.

Creame does not process data of minors in any case, since only the registration as a user and the hiring of services to persons of legal age with full capacity to act in the legal traffic is allowed.

At Creame we treat the registered information in accordance with the following purposes:

Clients: the data provided and collected by any of the means or channels of contact identified on the website (including chats or telephone calls), and those collected through Creame’s services, are used for the purpose of managing the account and services contracted by the users, both at a technical level and at an accounting, fiscal and administrative level, and/or to notify them of incidents or any information of interest regarding its services. The basis for the processing is the provision of the service or execution of the contract.
Promotions: Creame uses the contact details provided by users to send them, by electronic means or otherwise, information on the improvements it is implementing in the services they have contracted, and to keep them informed of new developments that it considers may be of interest to them (offers and promotions), i.e. for direct marketing purposes. Creame is absolutely opposed to the practice of spamming: it is the user who decides -and authorises- whether or not he or she wants to receive this type of communication, either by registering as a user at crea.me and, therefore, accepting this Policy, or by requesting information of this type by any of the contact methods provided on the website. The legitimate basis of the processing is consent.
Traffic and location data: Creame keeps the data generated within the framework of the provision of electronic communications services, at the disposal of the competent authorities, in accordance with Law 25/2007 of 18 October. This data is not used for commercial promotion purposes. The legitimate basis of the processing is the fulfilment of a legal obligation.
Candidates: the data provided by those interested in working at Creame are used in the employee selection processes that we carry out. The basis of legitimacy for the processing is consent.
Contact: the data received by any of the means and/or channels of contact indicated on the website are used to contact and/or manage the request or incident communicated. The basis of legitimacy for processing is the provision of the service or execution of the contract, and the legitimate interest of Creame.
Security: audit records are kept of Creame’s information systems and networks in order to maintain the security of the networks, technical infrastructure and services, and to detect or prevent abusive or fraudulent use of the services. The legitimate interest of Creame is the basis for the processing.
Creame uses anonymous cookies and does not provide references that allow for the deduction of personal data of visitors.

Creame will only process the personal data provided by users in accordance with the purposes described in this Policy and in the General Terms and Conditions of the services contracted by users.

Users are informed of the processing of their data under the terms indicated above by accepting this Privacy Policy when registering as a Creame user, or when contracting the specific service that requires such processing in accordance with the General Contracting Conditions of the corresponding service.

Users must abstain from providing personal data of other interested parties, unless they have the relevant authorisation, according to which said interested parties will have been previously and duly informed about the content of this Privacy Policy and, specifically, that they consent to their data being provided to Creame in order to be processed in accordance with the corresponding purposes.

How long do we keep the data?

In compliance with the principle of limiting the period of conservation, the data collected will be processed only and exclusively for the time necessary and for the purposes for which they were collected at any given time.

Creame has established different conservation periods depending on the type of data and the purpose applicable to its processing. The applicable periods, unless a different period is specified in the General Contracting Conditions of the corresponding service, will be:

Customers: the data will be kept for the duration of the contractual relationship, plus an additional maximum period of 10 years after the end of the contract, in application of civil, commercial and tax legislation.
Promotions: the data will be processed for the duration of the contractual relationship as long as no opposition is requested by the interested party or consent is revoked.
Traffic and location data: the data will be kept for a period of 12 months.
Candidates: the data will be kept for a period of 24 months from the last expression of interest or consent, unless the interested party requests its deletion.
Contact: the data will be kept for 12 months, unless it has to be kept blocked for the formulation, exercise or defence of complaints.
Security: the data will be kept for 5 years, unless they have to be kept blocked for the purpose of lodging, exercising or defending complaints.

To which recipients will the data be communicated?

Creame does not communicate personal data to third parties, unless a regulation with the rank of law states otherwise or if it is necessary for the provision of the contracted service.

Creame may communicate personal data to the competent authorities: tax and customs authorities, the judiciary, State security forces, and any other addressee that according to the regulations in force is applicable.

In relation to the communications necessary for the provision of the contracted service, those data that are essential for managing the users’ request and providing the contracted services will be communicated, indicating in the corresponding General Contracting Conditions the terms in which such data are communicated and the identity or category of recipients. In any case, depending on the method of payment selected, it will be necessary to communicate to financial and banking institutions, the relevant data to proceed with the collection of services.

The data we process are only stored in our facilities, or in the facilities of our service providers, all of them located within the Spanish territory.

What are your rights regarding your data?

You have the right to obtain confirmation as to whether or not we are processing your personal data, to access them, and to request rectification of inaccurate data.

You also have the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Creame will proceed to the deletion of the data without delay unless it is necessary to keep them in compliance with a legal obligation, or for the formulation, exercise or defense of claims.

In certain circumstances, you may request a limitation on the processing of your data, in which case we will proceed to block them and they may only be processed for the formulation, exercise or defence of claims.

You are entitled, in certain circumstances, to receive the personal data you have provided to us, in a structured, machine-readable format.

In certain circumstances and for reasons based on your particular situation, you may object to the processing of your data and Creame will cease processing them, except for compelling legitimate reasons, or for the formulation, exercise or defence of claims.

You may object to receiving commercial communications about our products and services at any time by selecting the option enabled in our communications.

All these rights can be exercised at any time by requesting it by mail addressed to Slurp & Cream S.L., at the following address: Cabañeros 10, 45111 Cobisa – Toledo – Spain; or by sending an email to hola@crea.me. In any case, the request must be accompanied by a copy of the official document proving the identity of the data owner.

In the event that we have requested your consent to process the data, you may withdraw it at any time: by notifying Creame in the terms described in the previous paragraph. This revocation will in no case be retroactive.

If you consider that you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the Spanish Data Protection Agency, the competent supervisory authority in the field of data protection, whose contact details are: calle Jorge Juan, 6 – 28001 Madrid.

Users of the Creame website and services are responsible for the truthfulness, currency and accuracy of the data they provide to Creame. The data provided by them is considered true, current and accurate. Creame will take the necessary measures to delete and rectify without delay any data that proves to be inaccurate with respect to the purposes for which it is processed as soon as it becomes aware of the inaccuracy.